SPIRIT
Inspired by our vision, “The spirit of the PGA TOUR, in everything we do,” SPIRIT represents our customer service philosophy that guides each interaction our staff has with members, guests, and each other.
Team members deliver on our core value of Service – to create outstanding experiences every time members and guests visit our clubs and to serve each other by collaborating, supporting, and helping one another accomplish our goals – with these standards in mind:
We provide a caring and thoughtful service to all members and guests.
We provide a caring and thoughtful service to all members and guests.
We handle all responsibilities in a poised and thoughtful manner.
We handle all responsibilities in a poised and thoughtful manner.
We always make members’ and guests’ satisfaction our top priority.
We always make members’ and guests’ satisfaction our top priority.
We treat everyone as honored guests or respected colleagues.
We treat everyone as honored guests or respected colleagues.
We go above and beyond to deliver an experience that is remarkable.
We go above and beyond to deliver an experience that is remarkable.
We work together to achieve common goals and satisfy members and guests.